The updated Rand Logistics, Inc. Privacy Policy goes into effect on November 1, 2024.
Rand Logistics, Inc. and its affiliates and subsidiaries (collectively “Rand Logistics”, “us”, “we”, “our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our services.
This Privacy Policy/Notice (“Notice”) explains our privacy practices and provides information on how and why we collect, use and share your personal information through our interaction with you in relation to our services, when you visit our websites, and associated sub-domains (“Website“), when you use our applications or our integrated business apps (“Apps“) or when you use our fleets for cargo delivery (“Services“). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.
Additional information on our personal information practices may be provided in supplemental terms and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection.
Rand Logistics, Inc. Information
Rand Logistics, Inc.
Attn: Rand Logistics Information Technology Department
Centerpointe Corporate Park
500 Essjay Road
Williamsville, NY 14221
If you have any questions, comments or concerns about this Notice, please e-mail info@randlog.com. Or you can write to us at the address above.
We are not required to have a data protection officer and any questions regarding the use of personal data should be directed to the above contact details.
How we collect your personal information
- We collect your personal information when you actively provide it to us through your interactions with us.
- We may automatically collect personal information from you as you use our Apps and Services, as a user or a participant, including recording communications, when enabled, or when you visit our Websites.
- We may receive personal information about you from a business or commercial partner or another user of our Apps and Services.
- We may infer or derive personal information based on other information we collect, such as with Apps features that provide conversational intelligence.
What personal information we collect
From Our Websites and Cookies
To improve the user experience, we use cookies on the www.randlog.com, www.americansteamship.com and www.andrie.com websites. By using any of these websites, you consent to the use of cookies. Cookies are small .txt files saved on your mobile device or computer when you visit our webpage. Cookies allow the website’s server to record and store your actions, preferences, duration of page visits, user history, color settings and display preferences, as well as login information if this is used. Cookies allow users to not have to re-enter all their preferences when they re-visit the website.
We use cookies for various reasons, primarily to enhance the user experience of our website. They also provide insights as to the responsiveness of our website. Please know that we do not use cookie information to identify you personally. Cookies are handled by the website administrator and access may be granted to third parties for statistical and analytical purposes only.
Personal Information you actively provide to us, we collect from third parties, business partners, other users, and service providers, or which is publicly available.
Your contact information/Identifiers: Name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Apps or Services.
Your payment information: Billing name, address, and credit card or other payment information.
Other information: Social media profiles, LinkedIn URLs, custom profiles and any other information about you that you may voluntarily provide or any information about you that may be publicly available.
Personal information we may collect through your interactions with: Rand Logistics; our Websites; Apps and Services as a user, a customer, or a participant
Account information:
- Account holders’ usernames and account numbers, phone number(s), language preference, title, department.
Information about your use of non-Rand Logistics Services through integrations with our Websites, Apps and Services or otherwise:
- Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens.
User content:
- Files, any content of communication in any format (including but not limited to documents, SMS, pictures, transcripts, notes, recordings, voicemails, etc.) or other information you or another user or participant upload, provide, grant access to or otherwise implement. *Note that users and participants control the content that they provide, and it may include any category of personal information.
Usage Data:
- Device information (such as IP address, ISP, device and operating system type, operating system and client version, client version, type of microphone or speakers, and other related information)
- System logs, including usage logs, backend logs, client logs
- Internal feature usage analytics
- Cookie identifiers
- Quality of Service data
- Fraud and threat analysis data
- Connection type and related information (e.g., connected over WiFi)
Geolocation information:
- Information about where you are located
SMS messages:
- Content of blocked SMS messages that violate our spam rules.
Your communications with us:
- Surveys, voice and video calls and related recordings and transcripts, emails and messages, interactions with chatbots available as part of our Apps or Websites, etc.
Other information:
- Any personal information that a user or guest voluntarily provides through their use of the Apps or Websites, including synchronizing contact information, or through integrations with other applications.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes, to: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Provide you with Rand Logistics Services including respond to your requests for support; Develop and improve the Rand Logistics Services; Manage your order and our customer relationship; Market and advertise our Services; Perform surveys; Provide internal training and ensure quality assurance; Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our Website, Apps, and Services; Provide customers dashboards and reports; Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity or other violations of our Acceptable Use Policy; Monitor performance of our data centers and networks; Conduct analytics to improve the Rand Logistics Websites, Apps and Service performance; Personalize your experience with our Websites, Apps and Services; Comply with applicable law including those regulating call detail records; and Perform billing for our Services.
We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services and our interactions with you.
SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes. We do not pass any individual’s consent to receive SMS from Rand Logistics to any third party. We do not share phone numbers with third parties for the purpose of allowing those third parties to send SMS.
How Your Information Is Stored
Our cookies are stored and processed in physical and cloud-based servers located in the United States of America. We keep your cookies for no longer than is necessary for the purposes it was collected. The length of time is determined by operational considerations.
When You Ask Questions
When you reach out to us via our email or our website we ask for your name and email address. Depending on certain circumstances we may ask for your phone number, company name or other information in the legitimate interest of providing accurate information for invoicing.
Your Rights as Data Subject
By law, you can ask us what information we retain from you, and you can ask us to correct the data if there are any errors. If we have asked for your consent to process your personal data, you may withdraw that consent at any time. If this is being done to fulfill a contract, you can ask us to provide the information in a machine-readable format so you may transfer to another provider. You can request that your data be erased in certain circumstances: i.e. we are processing your personal data for reasons of consent, or if we are processing on the grounds of legitimate interest and we do not have an overriding interest to continue our processing.
You have the right to ask us to stop using your information for a period if you believe we are not doing so lawfully.
Finally, in some circumstances, you can ask us not to reach decisions affecting you using automated processing or profiling.
Your Right to Complain
If you have a complaint about our use of your information, we prefer you first contact us directly at info@randlog.com.
Updates to this Privacy Policy
We periodically review this privacy policy and the use of personal data / cookies as it evolves. If we want to make use of your personal data in a way that has not been previously identified, we will contact you to ask for your consent.
This policy was last updated on November 1, 2024.